Hospitality Experiences offered
A unique experience of state of art consulting session is offered to our hotelier customers.
In our 30 years of business consulting experience, we offer Mystery Audit/Consulting Services in a different approach to Hotels.
We offer:
- Mystery Audit & Consulting services
- Evaluate and help develop your Hotel’s business strategy & Sales Channels.
- Audit and consult your overall Website & Social Media.
We have the passion and energy to deliver what is best to your organisation. Enjoy life and remember… to keep your sales pipeline full by prospecting continuously.
- Our approach
- Presentation and agreement of the checklist/areas to be audited
- Scenario of dates of the mystery audit visit
- Reservation Experience
- Arrival Experience
- Room Experience
- Restaurant evaluation & Overall experience
- Bar evaluation & Overall Experience
- Dining Experience
- Overall Experience & Comments
- Gym & Fitness Centre
- Shops within your hotel
- Spa services
- Swimming pool services
- Development & Maintenance of service standards
- Website Analysis
- Conclusion
- Report writing & Report presentation
